Same Day Shipping

In-stock items are shipped within 24 hours of confirmation of your order with your supply sales representative. Same-day shipping on orders placed before 4:00 pm. (CST) on regular business days. All taxes and shipping charges, including any special duties for shipping outside the U.S., are the customer's responsibility. We can ship via UPS or Federal Express. All orders are shipped Federal Express ground unless otherwise specified. We also have next-day and second-day shipping available. Shipping charges are calculated based on weight, number of packages and the destination.

Customer Satisfaction

We want you to be completely satisfied with your order from IDEXX Computer Supplies. If you have any questions, comments or concerns, please call us at 1-888-224-4408. Your feedback is important to us and helps us serve you better.

Payment

We accept VISA, MasterCard (for U.S. & Canada), and American Express (for U.S. only). All payments are due within 30 days.

Product Descriptions

IDEXX Computer Supplies attempts to be as accurate as possible. However, IDEXX Computer Supplies does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by IDEXX Computer Supplies is not as described, your sole remedy is to return it in unused condition.

Pricing

We cannot confirm the price of an item until you order, however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, items on our website may be mispriced. If we discover a pricing error, we will do one of the following: If an item's price is lower than our stated price, we will charge the lower amount. If an item's correct price is higher than our stated price, we will contact you for instructions before shipping.

Returns

All sales are final, and you or your agents may not return products without prior written authorization from IDEXX Computer Supplies. Authorized returns will be credited, replaced, or refunded for the full amount (excluding shipping charges) if the item(s) are unopened and returned within 30 days from your receipt of the items(s). Opened items, or those not returned in original packaging complete with all contents and documentation will be assessed a restocking fee equal to a minimum 25% and a maximum of full product value dependent on the condition and salability of the product. Special order items or software cannot be returned.

Special Orders

If you can't find an item you are looking for, we will be glad to special order it for you or to assist you in any other way we can.